Question 1

How do I activate my license key?

Accepted Answer

After purchase, your license key will be sent instantly to your PayPal email. Open CosmoWhisper on your Windows PC, click the 'Settings' (cog) icon, go to 'Account', and paste your key into the activation field. Activation is instant.

Question 2

Can I use CosmoWhisper on multiple computers?

Accepted Answer

The Perpetual License allows activation on up to 2 personal devices. For teams or enterprise use, we offer volume licensing—please contact sales for a custom quote.

Question 3

What's the difference between Perpetual and Cloud Pro?

Accepted Answer

Perpetual ($29 one-time) is for users who want to 'Bring Your Own Key' (Groq/OpenAI) and own the software forever. Cloud Pro ($9/month) is an all-in-one subscription that includes our high-speed AI processing—no setup or extra keys required.

Question 4

What is your refund policy?

Accepted Answer

We offer a 14-day 'No Questions Asked' money-back guarantee. If CosmoWhisper doesn't fit your workflow or perform as expected on your hardware, simply email support for a full refund.

Question 5

Is there a free version?

Accepted Answer

Yes! CosmoWhisper has a 'Perpetual Free' mode. You get 60 minutes of transcription every month forever, with no watermarks. It's the perfect way to test the core technology before upgrading.

Question 6

Is there a free trial for Cloud Pro?

Accepted Answer

Currently, Cloud Pro does not have a trial period. However, our 14-day refund policy acts as a risk-free trial. If you don't love the speed and convenience, we'll refund your first month.

Question 7

Can I switch from Cloud Pro to Perpetual later?

Accepted Answer

Absolutely. You can cancel your subscription at any time and purchase a Perpetual license. Your settings and custom vocabulary will remain intact.

Question 8

Is my voice data private?

Accepted Answer

Privacy is our core mission. In Local Mode, audio is processed entirely on your device and never leaves your PC. In Cloud Mode, audio is encrypted, processed in a secure silo, and automatically deleted within 24 hours. We do not store, listen to, or train on your recordings.

Question 9

Where is my audio data processed?

Accepted Answer

Local processing happens on your CPU/GPU. Cloud processing occurs in our secure, HIPAA-compliant European data centers (Hetzner/AWS) depending on your region. We never use third-party marketing trackers on your audio data.

Question 10

Why does my Antivirus flag the app?

Accepted Answer

CosmoWhisper simulates a virtual keyboard to type text into your apps. Some antivirus software flags this 'automation' as suspicious. This is a false positive—CosmoWhisper is digitally signed and 100% safe to use.

Question 11

Is CosmoWhisper GDPR/CCPA compliant?

Accepted Answer

Yes. We adhere to all major data protection regulations. You own your data, and we provide tools within the app to clear your local history and request cloud data deletion.

Question 12

What Windows versions are supported?

Accepted Answer

CosmoWhisper supports Windows 10 and Windows 11 (64-bit). We recommend keeping your Windows updated to the latest version for the best driver compatibility.

Question 13

Does CosmoWhisper require an internet connection?

Accepted Answer

For 'Ultra-Fast Local' mode, no internet is required once the models are downloaded. For Cloud Pro or BYO-Key modes, a stable internet connection is required to communicate with the AI servers.

Question 14

What AI model does CosmoWhisper use?

Accepted Answer

We use a highly optimized version of OpenAI's Whisper Large-v3. Our 'Turbo-Local' engine is custom-built to run this model up to 5x faster than standard implementations on consumer hardware.

Question 15

What are the minimum system requirements?

Accepted Answer

Minimal: 4GB RAM, Quad-core CPU. Recommended: 8GB+ RAM, NVIDIA GPU (for local processing), and an SSD. The app is designed to be lightweight and stay under 200MB of idle RAM.

Question 16

Does it work with Bluetooth microphones?

Accepted Answer

Yes! We support all Windows-recognized audio inputs, including Bluetooth headsets, USB cardioid mics, and built-in laptop arrays. We recommend a high-quality mic for 99%+ accuracy.

Question 17

Does it support Speaker Diarization?

Accepted Answer

Yes! In our Advanced Mode, CosmoWhisper can identify different speakers and label them in the transcript. This is perfect for interviews or meeting minutes.

Question 18

Can I transcribe existing audio files?

Accepted Answer

Yes. You can drag and drop MP3, WAV, M4A, and MP4 files into the CosmoWhisper dashboard to get an instant transcription with timestamps.

Question 19

What export formats are available?

Accepted Answer

You can export your transcripts as Plain Text (.txt), Markdown (.md), JSON, or Subtitles (.srt / .vtt) for video editing.

Question 20

Can I add custom vocabulary?

Accepted Answer

Yes. You can teach CosmoWhisper unique names, technical jargon, or acronyms. The AI will prioritize these terms during transcription to ensure perfect spelling of specialized words.

Question 21

Is there a limit on recording length?

Accepted Answer

Local transcription has no limit—you can record for hours if your disk space allows. Cloud Pro supports up to 4-hour continuous sessions per recording.

Question 22

My microphone isn't detected — what do I do?

Accepted Answer

1. Check Windows Privacy Settings to ensure 'App access to microphone' is ON. 2. Ensure your mic is the 'Default' in Windows Sound Control Panel. 3. Restart CosmoWhisper to refresh the device list.

Question 23

How do I fix 'Antivirus blocked' installation?

Accepted Answer

Select 'More Info' -> 'Run Anyway' on the Windows SmartScreen popup. Our installer is digitally signed, but as a niche productivity tool, it may trigger 'Unknown Publisher' warnings on very strict systems.

Question 24

Transcription is slow or failing — help!

Accepted Answer

Check if your CPU is under heavy load. If using Local Mode, try switching to 'Balanced' or 'Fast' in Settings. For Cloud Pro, ensure your firewall isn't blocking the application's outbound requests.

Question 25

The app crashed — how do I recover my recordings?

Accepted Answer

CosmoWhisper has an 'Auto-Save' feature. If a crash occurs, check the 'Recordings' folder in your User Documents—the audio file and any partial transcript will be safely stored there.

Question 26

Does it work in games or specific apps?

Accepted Answer

CosmoWhisper works in virtually every Windows app. From Microsoft Word and Outlook to Discord, Slack, and even in-game chats. If you can type in it, you can speak in it.

Question 27

Does it work with Microsoft 365 / Office Online?

Accepted Answer

Yes! It works perfectly with the desktop versions of Office and all web-based versions running in Chrome, Edge, or Firefox.

Question 28

Is there a Mac or Linux version?

Accepted Answer

Currently, CosmoWhisper is a Windows-exclusive application to ensure the deepest possible integration with the OS. We are exploring a macOS version for late 2026.

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